Life Time Learning Performance Solutions PO Box 40
Berea, Ohio 44017
Phone: 216-509-2951
Fax: 440-826-1793

Resolving Conflicts

"I’ve got great people on this team. They just don’t always get along. Sometimes I feel more like a referee than a manager."


Managers and team leaders will be able to:

Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity.

Recognize the positive and negative impacts of conflicts and leverage conflict to everyone’s advantage.

Distinguish between the two major sources of conflict so that they it can be resolved fairly and effectively.

Establish a cooperative atmosphere to resolve conflicts when they arise.

Diverse work teams can mean enhanced creativity with exceptional outcomes. They can also mean conflict as individuals bring different personalities and work styles to the table. Managing those differences quickly and effectively can mean the difference between a minor "bump-in-the-road" and lost productivity – a loss that can impact the entire organization.

For over 20 years, we’ve helped all kinds of organizations equip managers with the tools they need to succeed. Our experience has proven that management skill level, like the ability to resolve conflicts, can have a direct impact on the success of the organization. We know that the management skill level of first-line managers affects team member productivity, commitment, and ultimately profitability. By keeping the team focused on performance and minimizing the impact of inevitable conflicts, the manager can greatly increase the effectiveness of the business unit. Workplace conflicts are unavoidable, but their affect on business can be controlled.

Resolving Conflicts provides the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact. Facing these conflicts head-on allows the manager to preserve the integrity of the team and to demonstrate a commitment to individual performance and growth.

Program Description

Providing Performance Feedback helps managers learn a systematic, fact-based approach to performance improvement through quality feedback. Throughout the workshop, they will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementation tools, troubleshooting guides, and additional resources to help them apply the skills they have learned on the job.

The 4-5 hour workshop is designed for 6-18 participants and includes the following:

  • Sources of team member conflict
  • Effective ways to resolving conflict
  • Mismanaged agreement appearing to be conflict
  • Positive and negative aspects of conflict

Course Materials

Facilitator Guide

  • Complete instructions on how to conduct the workshop.
  • Explanatory text for the trainer, sample trainer narrative, transcripts of video segments and facilitation notes.
  • Facilitator Resource CD-Rom containing PowerPoint presentation, additional resources, and reproducible pages from the facilitator guide as well as entire participant workbook.

Participant Workbook

  • Exercises, forms, skill practice aids, and a video synopsis.
  • Job Aids section with tools and resources for applying the skills learned in the workshop.
  • Memory Jogger Card providing a handy reminder of the workshop’s skill points.


  • Introduction followed by a scenario displaying positive use of the three skill points discussed in the program.
  • Video segments focusing on modeling positive behaviors for skill practices.
  • Scenarios in both office and industrial settings.

About Lifetime Learning

The award winning programs from Vital Learning have helped our clients successfully develop supervisors, leaders and front-line managers for over 20 years. As an affiliate of Vital Learning Corporation we can offer the most comprehensive and practical curriculum for building the management skill set required by 21st century managers.

Our customers tell us that our training really works because it enables the changes in management behavior that drive improved business results. Let Lifetime Learning help you take the first step toward creating successful managers and more productive and profitable teams.

Measurable Management™ is a revolutionary vehicle for translating good intentions into measurable outcomes while initiating change that is both sustainable and profitable.
DISC assessments are built upon the world's most accepted concepts of human behavior: Dominance, Influence, Steadfast and Compliance.
The original purpose of 360-degree feedback was to diagnose leadership performance issues. Many other innovative uses for multi-source feedback have since evolved over the decades.
Lifetime Learning Company partners with executives, HR managers, corporate trainers and consultants to identify gaps between an organization's actual and desired workforce performance.